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Self-Service Survey: Customer Perspectives on Self-Service Technology

 
Details: 

This all-new exclusive report includes:
  • Survey results from over 500 consumers
  • Expert commentary and analysis
  • More than 35 charts and graphs
  • Bonus CD - Includes all charts and graphs in PowerPoint format
  • This special report lets you into the minds of consumers to discover how they really feel about kiosks, self-checkout and other types of self-service. Find out what works, what doesn’t, and what makes the difference between a device that helps your business and one that just gathers dust.
These are just some of the questions answered in this exclusive report:
  • What do consumers want most from any service experience?
  • What percentage of consumers prefer self-service over full-service?
  • How much do age and gender affect consumer attitudes toward self-service?
  • Do tech savvy consumers really use self-service devices more often?
  • What factors lead consumers to choose self-service over full-service?
  • What factors lead consumers to choose full-service over self-service?
  • What self-service devices do consumers use most and which do they use least?
  • Are consumers satisfied with their self-service experiences?
  • With in-depth analysis by James Bickers, editor of Self-Service World magazine, and commentary from several of the self-service industry's foremost experts, you don't want to miss this report!
 
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 Self-Service Survey: Customer Perspectives on Self-Service Technology
 
In this report:
  • What do consumers want most from any service experience?
  • What percentage of consumers prefer self-service over full-service?
  • How much do age and gender affect consumer attitudes toward self-service?
 
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