companies & products news research special publications classifieds videos
 
MovieMate
 
 
Premium Reports
Event Calendar
Slide shows

Reach thousands of potential customers through KioskMarketplace and its sister sites.

Click to find out how.

Retail Customer Experience
>Asia & Pacific Rim

    

China Kiosk Show: Future of self-service

David Drain contributor
• 08 Jul 2008

David Drain is the executive director of The Self-Service & Kiosk Association. View a slide show of the event hereTo submit a comment about this article, please email Travis Kircher, editor of SelfService.org, the association's Web site.
  
Looking at the modern skyscrapers of Shanghai from a tour boat on the Huangpu River, it's hard to believe that China still is considered a developing nation. However, the permeation of bicycles as a major mode of transportation and street vendors selling fruit from baskets they carry using bamboo poles reminds one of the juxtaposition of this city, also known as the Paris of the East.
 
Our tour guide told us of a saying that goes something like this: If you want to see the last 100 years of China, you go to Shanghai; if you want to see the last 1,000 years of China, you go to Beijing.
 
story continues below... advertisement
 

 
   

SPECIAL REPORT...Order Now!
The Customer Perspective on Self-Service Technology

We surveyed more than 500 consumers to learn how they really feel about kiosks, self-checkout and other types of self-service. Find out what works, what doesn't, and what makes the difference between a device that helps your business and one that just gathers dust.

  
 Only: US$249
SSKA Member Price: only US$149 -- Save $100
 
 

 
So perhaps it was fitting that contemporary Shanghai was the site of the 2008 China International Self-Service & Kiosk Show, or China Kiosk Show, for short.
 
The China Kiosk Show, in its second year, organized by Shanghai-based Tiansheng Exhibition Service Co., was co-located with the China Vending Show, which was in its fifth year.
 
The show featured more than 50 exhibitors, with about 25 percent in the kiosk business and about 75 percent in vending. But with touchscreens incorporated into vending machines and companies like MEI, ICT and JCM displaying components applicable to both kiosks and vending machines, the line between the two shows gets a little blurry.
 
Jiang Zhang and Chris Lian of Tianshen Exhibition Service Co. expressed their optimism of the future growth of the show's kiosk component. They said that kiosks still are fairly new in most of China, but that the government has shown support of kiosk technology as part of China’s bright future.
 
While it was the first time for the Self-Service & Kiosk Association to participate in the show, it was the third year for the Worldwide Vending Association and NAMA, the U.S. vending association.
 
During the 3rd China International Self-Service Summit, the conference portion of the event, Randy Parks of NAMA shared his tips for success in the vending industry to a packed room of about 100 people. Presentations during the Summit mostly were given in English, with Chinese interpretation. Since the interpretation was done by a woman sitting in the front row with a microphone, speakers had to pace their speeches in such a way to allow for translation.
 
Each kiosk exhibitor we spoke to told us that they sell their products globally or were interested in global sales, rather than simply focusing on the Chinese market, indicating that this was not just a show for Chinese buyers. While we met many companies from China, we also met exhibitors from Hong Kong, Italy, Japan, Taiwan, the United Kingdom and the United States.
 
"It has similarities and differences to the earliest shows we attended this decade," said Bob Fincher, an executive vice president of NetWorld Alliance (publisher of this Web site), who attended the show. "There is all the enthusiasm, there is all the innovation and the emotional commitment and momentum that we have ever experienced in the earlier days in the self-service and kiosk industry in the United States, in terms of the maturity of the technology and the quality and beauty of the exhibits. The kiosk and self-service industry in China has gone further and faster, and that the pace is quickening."
 
The China Kiosk Show will be held once again June 22-24, 2009, at Shanghai Mart.
 
Like the skyscrapers in Shanghai, climbing higher and higher, the kiosk industry in China also seems to be on its way up.



Related articles on this topic: Asia & Pacific Rim

Self-check-in kiosks added to Kuala Lumpur airport
NEC to introduce Aussie seniors to the Web via Internet kiosks
Self-service, e-ticketing help Malaysia Airlines cut costs
Air New Zealand deploys IER kiosks with 2D barcode scanners
OKI launches 'SUKIT' self-service kiosk terminal

Digital Signage Association

© 2009 NetWorld Alliance LLC. All rights reserved.

MOST POPULAR
KIOSKCOM: Attendance up
China kiosk show approaches
European market growing
More from the floor of Self Service Expo
Nine tips for a user-friendly interface
Kiosks + digital signage = success
Motion tech and self-service
ProView software from Wincor Nixdorf monitors kiosks on five continents
Redbox adds Blu-ray titles to its $1 rental offerings
Linux kiosks more secure than Windows-based self-service systems, one researcher says

NEWS HEADLINES
WIN Enterprises announces motherboard for kiosks
Scientist, students test self-service restaurant kiosk
North America: Touchscreen kiosks show off Royal Ontario Museum rock and mineral collection
Retail Digital Media: Toshiba, NCR make kiosks for music, movie memory cards
Interactive Displays: Smart-Leaf touchscreen wall-mounted units aimed for homes and businesses
Retail Kiosks: New electronics vending machine stocked by third parties
Employee data captured without barcodes with new MIE Trak Kiosk software
More News Headlines

FEATURE STORIES
Kiosks stop sex offenders, other threats at the door
Wincor World '09: Cash, deposits, self-service top of mind
Summit Research offers free report as part of recession survey
Fiserv's new billpay solution for checkout faces challenges
More Feature Stories

GUIDES & SPECIAL REPORTS
Modified kiosk software propels Uniguest to become hotel market’s leading Internet kiosk reseller
Sagem Denmark EPPs support Pay-Ease expansion into new markets
Self-service makes crowded counter lines a thing of the past
Meridian Kiosks, STOPware stand guard against unwanted visitors
How to Capture Real-Time Customer Feedback
Self-service payments speed lines at Miss. casino
Enabling the solution: The benefits of owning and operating a DVD kiosk
More Guides & Special Reports

FEATURED PRODUCTS
OEM and Custom Cable Flexible Manufacturing Options
Fujitsu Small Footprint Cash Dispensers
Modular Thermal Printer - TELPAR Stealth MTP 2283
Optical Imaging
More Featured Products

VIDEO GALLERY
Matt Scoble demos joint Experticity/NCR live talkback kiosk
Tim Burke talks tactile keyboards vs. digital keyboards
Demonstration of NCR Express Entertainment DVD Kiosk
ISME 08: Interactive entertainment from Ecast
ISME 08: Springboard Concierge smart cart
More Videos

PHOTO GALLERIES
KioskCom Self Service Expo 2008 - New York
KioskCom Europe and the Digital Signage Show Europe 2008
China Kiosk Show 2008
KioskCom 2008 - Las Vegas
More Photo Galleries

ALSO ON NETWORLD ALLIANCE
Future kiosks could become digital shopping assistants   SelfServiceWorld
Touchscreen kiosks show off Royal Ontario Museum rock and mineral collection   SelfServiceWorld
Scientist, students test self-service restaurant kiosk   SelfServiceWorld
AMSi launches Storecasting audio platform   RetailCustomerExperience
One-third of online shoppers encountered problems this holiday season   RetailCustomerExperience
Top 10 customer experience resolutions for the New Year   RetailCustomerExperience
 
   
 
   
 
 
Check out these sites for more news and information about self-service strategies and technologies:
 

Get the latest kiosk news delivered to
your in-box.
Click here to sign up for free.